Consumer Data Specialist

at  Mercury

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata.
Mercury is a bold future focused organisation, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose; Taking care of tomorrow, connecting people and place today. This pushes us to do all we can to create a better future for our people, communities, and Aotearoa.

• Collect meter consumption data from various sources, such as manual readings, automated meter reading (AMR) systems, smart meters, and third-party vendors.
• Process and validate meter data using various software applications and tools, such as Excel, Access, SQL, Oracle and GTV.
• Prepare and submit meter consumption data to the billing team, reconciliation teams or external parties according to established deadlines and procedures.
• Troubleshoot and problem solve issues related to meter consumption data collection and processing, such as data anomalies, system failures, meter communication errors, and customer complaints.
• Identify areas of friction or conflict and initiate process improvements from upstream data digestion to downstream customer bills and network reconciliations with the end consumer customer in mind.
• Collaborate with internal teams to increase the knowledge and understanding of data processing and broaden the use of consumption data for future customer propositions and needs.
• Provide excellent customer service and support to internal and external stakeholders, such as timely answering queries, providing full insightful relevant information, resolving issues or helpfully redirecting queries appropriately, and escalating problems as needed.