Consumer Economic Engagement Coordinator

at  Native Inc

JOB SUMMARY:

The Native American Development Center (NADC) is seeking to hire a Consumer Economic Engagement Coordinator (CEEC) to join our team. Under the direct supervision of the CEO, the CEEC will promote Native American Development Center’s loan products, services and other programs to customers, statewide non-profit and community-based organizations (CBO’s), colleges/universities and Tribal governments. This role requires a keen focus on promoting activities that impact consumer education, service outcomes and the customer experience, with the objective of increasing financial literacy, small and workforce development services and sustaining customer satisfaction. The CEEC works with non-profit agency partners, community leaders and Tribal government programs to identify credit and service needs across Native communities on and off reservations. Through personal outreach calls, email and telephone contacts, the CEEC will use a personal approach to improve customer satisfaction through an enhanced knowledge of NADC’s products and services. The CEEC role requires a minimum of 25% travel. This position will collaborate with Native American communities to ensure the consumer financial needs of Native Americans are being met.

MINIMUM QUALIFICATIONS:

• Applicant must have a minimum of an associate degree in business, finance, or community development finance and at least two years of experience. Preference given to a bachelor’s degree with equivalent or more years of experience.

MINIMUM SKILLS:

• Must have knowledge of personal finance and credit principles and concepts.
• Must have knowledge of workforce development concepts.
• Must provide be comfortable to providing adult and youth instruction within small or large group settings and via webinar.
• Must have experience working with Native Americans and Native communities.
• Must be proficient in Microsoft Excel, virtual meeting software, and technology.
• Must be able to effectively communicate.
• Must be able to pay attention to detail and have organizational skills.
• Must be a team player.

DUTIES & RESPONSIBILITIES:

• Financial Education: Deliver workshops and webinars on homeownership, financial literacy, credit, budgeting, and small business development utilizing Native specific curriculum.
• Outreach/Engagement: Increase community engagement. Develop community and partner relationships. Handle all preparation, coordination, logistics and the outreach for onsite and webinar learning opportunities and a Native American Market Place onsite. The purpose is to help consumers as they work to bridge the gap between their knowledge, their intentions, and the actions they take. It means deploying a wide range of strategies that help consumers to achieve the goal of financial, career and business well-being.
• Consumer Finance Coaching: Conduct financial intake and assessments with referred or new incoming clients and deliver one-on-one coaching sessions. This function combines money management expertise with more general coaching skills. Coaches help participants make progress toward the participant’s financial goals.
• Service Coordination: Work with clients to provide quality service coordination of finances, workforce and career opportunities ensuring the clients get routed to the applicable partner or service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible. Participants referred for service coordination will be seeking housing and income stabilization, homeownership, career readiness, employment stabilization and may include business start-up and/or expansion.
• Technical Assistance: Offers small business development training via onsite workshops or webinar and direct technical assistance with business planning.
• Database Management: Manage timely, data collection and information in program database to be used for internal and external reporting.
• Program Oversight: Monitor traffic and engagement patterns, market data, data collection and record keeping, and ensure the program reporting and administrative paperwork is accurate, complete and submitted in a timely manner, assist in the development of and implementation of forms and program policies and procedures to ensure workflow efficiencies with the program and with other intersecting programs.
• Collaborations: The CEEC will work with the Loan Officer, Care Coordinators and Housing Specialist to ensure effective client involvement, goal achievement and asset development with program clientele.
• Supervision: Reports to directly to the Chief Executive Officer and assist in compilation and reporting of all program outcomes.

OTHER DUTIES:

• Promotes a positive work atmosphere with effective leadership by setting the example and supporting staff.
• Utilizes effective marketing strategies to secure traffic and attendees.
• Travel and represent the Native American Development Center at local, regional, state, tribal and national events pertaining to consumer finance programming.
• Assist the CEO on all relevant grant reporting as requested.
• Assist in conferences hosted by Native American Development Center throughout the year and other conferences held by affiliated networks.
• Performs other duties and special projects as requested.