Consumer Engagement Coordinator

at  Cochlear Ltd

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
Are you passionate about helping people to hear again? Would you like to do something meaningful with your influencing, communication and organizational skills? Imagine being the first point of contact and support for candidates that start their journey with Cochlear, the global market leader in implantable hearing solutions. Imagine being part of our expert Marketing team in Mechelen!
Cochlear is looking for a Consumer Engagement Coordinator for our Cochlear Benelux unit.
The Consumer Engagement Coordinator will cooperate within the Benelux Marketing team, based in the Mechelen BE headquarters, but will work mainly for the Dutch market. After their training period, they can work remotely up to 40%. They will have a one-year contract, renewal is possible but not yet guaranteed.

Your role:

• You act as the primary liaison for inbound and outbound candidate communication through online channels.
• You ensure that all candidates are supported throughout the decision-making and implantation process. You handle candidate inquiries about implantable hearing solutions in an empathic mentoring and personalized way.
• You connect candidates to clinics or volunteers and do the follow up to make sure the candidates get the correct counselling of their severe hearing loss.
• Occasionally you (co-) host live candidate information sessions (online or in The Netherlands).
• You coordinate online and offline candidate communication materials such as web pages, brochures and welcome packs.
• You ensure the Facebook Community Management and screen various social media platforms for relevant candidate and competitor information.

Join our experienced and engaged marketing team and make a true difference for people by helping them to hear again!

About you:

• You can provide an empathetic experience to the candidate through strong communication, listening and influencing skills, a friendly and positive attitude and excellent customer orientation,
• You have strong and clear communication skills, including experience in telephony, and perfect written, spoken and understanding skills in English and Dutch,
• You have proven analytical and problem-solving skills, the ability to advise and mentor customers and you have strong organizational skills,
• You master impeccable administration skills,
• You ensure timely follow up on all calls, tasks and commitments towards candidates and stakeholders.
• Ideally, you know your way around CRM systems like Salesforce HealthCloud and are not afraid to us it in an intensive and expert way,
• You are enthusiastic by the world of hearing and audiology and you are eager to learn more about it and about our implantable solutions
• You have knowledge about the Dutch reimbursement landscape and the candidate journey or are willing to delve into it,
• You have experience or a strong interest in (medical) marketing,
• You are a strong team contributor, with a proven ability to work independently.

What we offer
An attractive remuneration package and flexible extra-legal benefits
An extensive onboarding and training program
An enjoyable work environment with attention to life-work balance and homeworking
A stimulating environment with growth opportunities and opportunity to meet multi-disciplinary colleagues across the globe
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!
Cochlear Summary
Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

• You act as the primary liaison for inbound and outbound candidate communication through online channels.
• You ensure that all candidates are supported throughout the decision-making and implantation process. You handle candidate inquiries about implantable hearing solutions in an empathic mentoring and personalized way.
• You connect candidates to clinics or volunteers and do the follow up to make sure the candidates get the correct counselling of their severe hearing loss.
• Occasionally you (co-) host live candidate information sessions (online or in The Netherlands).
• You coordinate online and offline candidate communication materials such as web pages, brochures and welcome packs.
• You ensure the Facebook Community Management and screen various social media platforms for relevant candidate and competitor information