Seniority Level: Associate

DreamBig

Our Consumer Experience Capability Expert is responsible for engaging consumers and ensuring AB InBev brands connect effectively by directly interacting with customers across all levels using various communication channels.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!

What will you be doing:

• Interact professionally with consumers online and offline, possessing comprehensive product knowledge for effective issue resolution.
• Lead and collaborate within customer teams, utilizing CRM tools like Salesforce and Social Studio for efficient ticket handling and project management.
• Serve as the brand ambassador and collaborate with stakeholders to maintain service quality commitments.
• Analyze performance metrics, and improve processes for better functionality
• Engage with the global community of consumer care to share and to learn best practices across the globe

What you’ll bring:

• Fluency (C1) in German and English (C1) is required
• Intermediate MS Excel (Pivot Tables, Building Formulas)
• Analytical and creative problem solving mindset
• Strong stakeholder management
• Good knowledge of Zendesk, Salesforce, Marketing Cloud or similar platforms will be advantageous
• Consumer care or Marketing function experience

We also offer great Benefit & Perks package!

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 26 weeks paid leave for primary caregivers
• ‘Return to Work’ programme

What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.

LI-ABI ZoneEUR

• Interact professionally with consumers online and offline, possessing comprehensive product knowledge for effective issue resolution.
• Lead and collaborate within customer teams, utilizing CRM tools like Salesforce and Social Studio for efficient ticket handling and project management.
• Serve as the brand ambassador and collaborate with stakeholders to maintain service quality commitments.
• Analyze performance metrics, and improve processes for better functionality
• Engage with the global community of consumer care to share and to learn best practices across the glob