Consumer Experience Intern

at  Philip Morris International

Be a part of a revolutionary change.
Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.
It’s the perfect setting place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.
About the TEAM
You will join the Consumer Experience team which is fueled by the voice of consumer to identify gaps and areas of improvement across the Consumer Journey interactions with the entire IQOS ecosystem in the Swiss market.
Who we’re looking for

We are looking for you:

• Currently studying for your College/University degree in Business, Marketing. MBA is a plus.
• Experience with business analytics, consumer facing roles, project management, drive for result and ability to work in a fast-paced environment
• Fluent in English, German is an asset

Roles & Objectives
As Consumer Experience lead you will be fully dedicated in supporting Swiss Consumer Experience team through consumer data and insights to drive action to improve a range of Acquisition and Retention programs and services that IQOS offers its consumers.
The successful candidate will be constantly monitoring leakages between the Customer Journey episodes and prepare analysis of consumer pain point to promptly address the identified gaps supporting the perfect execution of commercial initiatives.
Being part of a Project Based Organization (PBO), you will be working in cross-functional teams (comms, digital, consumer programs, CRM, legal, market research, among others), actively contributing with your consumer knowledge and managing daily tasks leveraging upon your project management skills to reach the organization business objectives.
What we offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
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Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer

Please refer the Job description for details