Consumer Experience Specialist - Central Scheduling

at  AdventHealth Georgia

ALL THE BENEFITS AND PERKS YOU NEED FOR YOU AND YOUR FAMILY:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

THE ROLE YOU’LL CONTRIBUTE:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions

The community you’ll be caring for: AdventHealth Gordon

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanoog