Consumer Insights & Data Lead

at  Zurich insurance

THE OPPORTUNITY:

Are you a data-driven enthusiast with a knack for transforming complex insights into strategic actions? We’re looking for someone who can elevate our understanding of target audiences and drive impactful business decisions. If you have a history of successful data modelling, leading research projects, and delivering tangible insights, we want to hear from you!
As a Consumer Insights & Data Lead, you’ll ensure we harness the power of internal and external data to really understand the experience of our current and future customers. You’ll be part of a dynamic team, collaborating to create and inspire actions based on solid research and insight.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

• Customer-Centric Insights: Place the consumer at the heart of our business by delivering actionable insights that support business decision making.
• Research Champion: Lead both quantitative and qualitative research efforts to amplify the consumer’s voice.
• Data Synthesis: Analyse large data sets, extract key insights, and translate them into actionable recommendations.
• Market Analysis: Leverage market trends and comprehensive customer surveys to inform our business.
• Team Inspiration: Encourage colleagues to develop consumer-centric products and services.
• Product Development: Support customer immersion sessions and contribute to product and service innovation.
• Communication: Develop innovative ways to share insights and customer stories across the business.
• Technical Proficiency: Utilise databases, ETL, and visualisation software to manage and analyse information.
• Stakeholder Collaboration: Provide detailed analysis to senior marketing stakeholders and manage relationships with third-party vendors.
• Leadership: Offer guidance on marketing data requirements and share best practices across the team.