Consumer Operations Professional

at  Chubb

Chubb is a world leader in insurance. With operations in 54 countries, exceptional financial strength, and a broad range of personal and commercial insurance products. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance products and service to businesses of all sizes. In the Nordics we are an organization of 140 employees.

The role includes the following responsibilities:

• Sales support – set-up and manage sales campaign infrastructure and report on sales performance
• Policy administration – manage and issue policies to customers and partners
• Billing and payment – manage billing process and align with Operations shared services to safeguard booking and payment
• Customer communication – ensure all relevant communication reach customers and partners as required
• Customer Service support – ensure that customer service have necessary training materials and documentation and act as second line support as needed
• Process and systems development – be an active member of development and testing projects to continuously improve our processes and systems
• Documentation – accurately document processes and update processes (for the TPA) when necessary.
• Quality Assurance - perform quality checks on operational activities and TPA administration
• Audit/Compliance – proactively ensure resilience and control in our processes including execution on SOX controls, collecting evidence for audit, incident management et

The role reports to the Operations Manager - Consumer Lines, North

• Bachelor’s degree in business or a related field preferred
• Native/bilingual level in Swedish and/or any other Scandinavian language and professional level in English
• 2-3 years of experience in operations or a similar role
• Ability to analyse and improve operational processes
• Excellent communication skills, both written and verbal
• Strong problem-solving and time management skills
• Familiarity with billing and payment systems and processes
• Attention to detail and ability to accurately document processes
• Project management experience is a plus
• Ability to collaborate and work effectively with cross-functional team