Consumer Service Agent

at  Trustly

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

ABOUT THE ROLE

As a Consumer Service Agent, you’ll play a pivotal role in our team’s success, embodying Trustly’s values and fostering operational excellence. Your responsibilities will encompass a diverse range of tasks, from providing exceptional customer support across various channels to collaborating with internal teams to resolve inquiries promptly and effectively. With a keen focus on quality and continuous improvement, you’ll set a high standard for service delivery, ensuring every interaction leaves a lasting impression of excellence. Through proactive problem-solving, you’ll not only meet but exceed the expectations of our customers.

WHAT YOU’LL DO

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• Being the first line of contact for our consumers - act as a Trustly ambassador

• Assisting consumers with their transactions, including any issues, authentication, and verification via email, and live chat
• Troubleshooting consumer issues and providing solutions to resolve their problems
• Work towards set targets, goals and objectives as an individual and together with the team