Consumer Services Coordinator - Part Time

at  pladis

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
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Why join the team?
pladis is home to iconic brands Godiva, McVitie’s and Ulker. These brands make sweet treats and savoury treats that consumers everywhere recognise and enjoy! As we start on our new journey, we will continue making the biscuits and confectionery people know and expect from these brands, and we will expand their portfolios too. Together we will build new and exciting products at pladis – new flavours, new concepts and new ways to share happiness!
Our strength is not only in our products, it is also in our people and our values. Each business that has united to form pladis are loved for their heritage and values. We will retain the honesty, integrity and trust instilled in our brands by our ground-breaking founders as we embark on the next chapter of our success.
What will this role achieve?
As a member of the Central Compliance team, this role is key to pladis to ensure that all consumer feedback is responded to in a positive way, which retains Consumer and Customer dedication to pladis brands.
The pladis Consumer Services Team is the sole point of contact for all interaction across the whole of pladis’ & Godiva product ranges. Consumer contact feedback and its impact and importance is a key measure of pladis’ performance in meeting the needs of consumers and its brands
This is a part time role and the working hours are 1-5pm Monday-Friday

What will be your key deliverables?

• Front-line contact between the Company and its consumers and customers.
• Respond to all contacts in a manner that promotes the Company and will retain consumer dedication to our brands, via email, Company carelines and written correspondence.
• Co-ordinate investigations into consumer complaints with relevant colleagues, such as manufacturing site team.
• Is provided or gains information from other company functions for responses to consumer enquiries or complaints, including Brand information and changes, technical changes to products, and dietary and nutritional information for pladis products
• Identifies any serious issues and escalates to departmental managers as appropriate
• Supports the operation of the Consumer Services team and tasks required, to assist the Consumer Team Manager and Co Ordinator as requested for work required
• Part-time staff are required to work additional hours to cover holidays for other team members.

What do you need for this role?

Essential

• Excellent written and verbal communication skills
• Numerical skills
• Keyboard skills
• Preferably 1 years’ experience in a consumer based environment.
• Proficient in PC skills (including Microsoft, Excel, PowerPoint)
• English and Maths – GCSE level or equivalent
• Compassionate and patient
• Good negotiator
• Listening Skills

Desirable

• Previous experience within a similar industry
• NVQ in Customer Services or similar

Our winning traits and behaviours

• Purpose-Led - Energised by our promise to deliver happiness to the world with every bite
• Agile - Ever evolving, never satisfied and never standing still
• Collaborative - Willing to work collectively for mutual success
• Resilient - Quick to adapt to change, fast learner and persistent in the face of setbacks
• Positive - Self-motivated, optimistic, adventurous, and inspiring

Diversity and inclusivity is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our phenomenal strength.
We’re an equal opportunities employer and believe in encouraging inclusivity where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform key job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL

Please refer the Job description for details