Contact Center AI Developer

at  Geotab

WHO WE ARE

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

WHO YOU ARE:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Contact Center AI Developer who will be responsible for configuring, implementing and deploying AI solutions in various applications and platforms. This position will work closely with cross-functional teams to complete integrations with Customer Relationship Management (CRM) and Interaction Voice Response (IVR) systems. You will closely collaborate with business stakeholders to design and implement conversational flows for voice and chat use cases. If you love technology, AI, and are keen to join an industry leader — we would love to hear from you!

WHAT YOU’LL DO:

As a Contact Center AI Developer your key area of responsibility will be to provide guidance and technical lead and oversight in implementing the CCAI solutions leveraging Generative Artificial Intelligence (Gen AI). You will maintain and support the implementation for the existing virtual agents. In addition, you will develop and implement conversational interfaces for additional virtual agents across multiple channels (web, mobile, chat). You will need to work closely with Geotab’s Development, Data Science, and Business Analysis teams. This role will have hands-on experience in solutioning, developing and implementing generative AI agents using Contact Center AI (CCAI) and GCP technologies. To be successful in this role, you will be a self-starter with strong analytical and problem-solving skills, with a track record of tackling complex interaction challenges.

WHAT YOU’LL BRING TO THE ROLE

• Bachelor’s Degree or equivalent experience required in Computer Science, Artificial Intelligence, or a related field.
• 1-3 years of experience creating solutions with Conversational AI technology, such as chatbots or voicebots, and building, integrating, and deploying intricate Contact Center solutions.
• Experience with virtual agent platforms and frameworks, specially GCP and DialogFlow CX.
• Aptitude for integration with back-end data systems including REST API, SQL Server, and reporting tools. Integrating APIs using NodeJS, Python, JSON.
• Proficient in at least one programming language, such as JavaScript (node.js) or Python.
• Knowledge in Generative AI concepts, with the curiosity to explore its possibilities within the realm of conversation design.
• Experience piloting and deploying AI features in collaboration with partners and customers, with the ability to prepare and deliver effective product messaging.
• Ability to work effectively within a multidisciplinary team, communicating clearly and contributing to a collaborative work environment.
• Configuring third-party software and workflow tools.
• Strong analytical and problem-solving skills, with a track record of tackling complex interaction challenges.
• Creative and innovative mindset, willing to experiment and take calculated risks to benefit our customers.
• Understanding of best practices in UX/UI, interaction design, and information architecture.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with Agile methodologies.
  If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.