Contact Center Associate - Authorizations Agent - 100% Remote

at  Frontdoor

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities

SUMMARY:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

REQUIRED SKILLS:

Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds

PREFERRED SKILLS:

Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills

RESPONSIBILITIES:

Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.

ESSENTIAL FUNCTIONS:

Ability to be on video call as required during working hours.