Contact Center Business Analyst

at  Global Excel Management

Job Description:

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• Post-secondary degree in Business Administration or Information Technology or 2 years of related experience in a Business Analysis role preferably in a contact center;
• At least 3 years of customer contact center experience;
• Solid experience in Contact Centre technology (ie Call Routing/IVR, Genesys, NICE/ IEX, Avaya, Cisco etc);
• Experience using chat, chatbots, SMS and automation would be an asset;
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio);
• Very good verbal and written skills in English; French is an asset.
• Highly self-motivated and directed;
• Logical and efficient, with keen attention to detail;
• Superior data gathering, elicitation, analytical and problem-solving skills;
• Strong presentation and meeting management skills;
• Very good communications skills and team work.

Please refer the Job description for details