Contact Center Chat Representative - Remote (Baton Rouge, LA)

at  Pelican State Credit Union

The role of the Remote Online Chat Representative is responsible for serving our members’ needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment!

REMOTE ONLINE CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS INCLUDE:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program. (More information below!)
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:

• Work Schedule
• Monday-Friday
• 8:00 AM – 5:00 PM
• Travel
• Travel is not necessary for this position.
• Telecommuting
• Telecommuting is possible for this position once training is complete.
• Requirements include:
• A dedicated workspace
• Secure and strong internet connection
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
• An environment free from loud noises or outside distractions
• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

Please refer the Job description for details