Contact Center Customer Serivce Manager - Bilingual Japanese

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Are you passionate about customer service? Have experience leading a team with drive and initiative? Do you have fluency in both English and Japanese languages?
Come join our Japanese Customer Service Unit as a Customer Service Manager within our Client Service Centers at U.S. Bank!

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Up to three years of relevant experience

PREFERRED SKILLS/EXPERIENCE

• Bilingual fluency in English and Japanese (verbal, writing and reading abilities)
• Customer service and problem-solving
• Attention to detail and highly organized
• Strong in administrative tasks
• Working knowledge of computer applications and navigation
• Effective leadership skills
• Ability to coach and develop team
• Thorough knowledge of operational functions, systems, policies and procedures
• Knowledge of banking operations
• Multitasking in fast pace environment
  Location Expectations
  This posting is available for remote work in select markets: Charlotte, NC; Cincinnati, OH; Dallas, TX; Fargo, ND; Knoxville, TN; Overland Park, KS; Minneapolis/St. Paul, MN; Phoenix/Tempe, AZ; Portland, OR
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la