Contact center MDE (Market Development Executive)

at  Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

o Enable clients to improve value delivery through innovative solutions and digital capabilities.

• Collaboration and Innovation

Key Skills and Requirements

• Industry Expertise

o Experience in digital-led process transformations, including operating model design and change management.

• Technical Knowledge

o Experience in product selection for large contact center transformation programs.

• Sales and Relationship Building

About the Role
We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). This is a strategic and high-impact role, working with leading Financial Services brands to transform their service and contact center operations.
If you are passionate about leveraging digital solutions to drive sales outcomes, have a deep understanding of contact center strategy and operations in the banking sector, and are ready to bring innovative ideas to life, we want to hear from you!

Key Responsibilities

• Client Engagement:

o Build and nurture strong relationships with clients, including C-suite stakeholders, to deliver transformational ideas and innovations.

o Work with account teams to proactively shape and close deals that address client challenges.

• Sales Strategy and Execution:

o Develop and execute strategies to expand the digital marketing business across Financial Services customers in Continental Europe.

o Drive revenue growth by identifying and developing new business opportunities.

• Contact Center Transformation:

o Help clients strategize, design, and implement new operating models and organizational constructs for their contact centers.

o Enable clients to improve value delivery through innovative solutions and digital capabilities.

• Collaboration and Innovation:

o Partner with Capgemini practice and account teams to shape complex deals and provide strategic guidance.

o Activate new ways of working, including agile methodologies and leading digital platforms.

• Pipeline Management:

o Qualify, develop, and nurture opportunities, ensuring a robust sales pipeline.

Key Skills and Requirements

• Industry Expertise:

o Strong understanding of contact center strategy, operations, and execution, with a focus on efficiency and effectiveness.

o Experience in digital-led process transformations, including operating model design and change management.

• Technical Knowledge:

o Familiarity with digital capability models and tools such as Salesforce, Pega, and other leading solutions.

o Experience in product selection for large contact center transformation programs.

• Sales and Relationship Building:

o Proven ability to develop end-to-end value propositions tailored to client needs.

o Track record of building and maintaining relationships with C-suite stakeholders.

• Strategic Thinking:

o Expertise in developing go-to-market (GTM) plans and driving their execution.
o Ability to provide strategic recommendations through assessments and roadmaps.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion