Contact Center Representative

at  Amplifon

Who we are:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We’re at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our mission is to help people rediscover the joy of hearing.We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.As one of our Contact Centre Representatives you’ll be the first point of contact for our clients involving taking initial prospective calls and following up on leads and arranging bookings into our clinic diaries.What we are looking for:

• A commitment to great customer service through previous experience in a retail or customer service role
• Clear communication style and being comfortable on the phone
• Ability to use basic computer systems and technology
• Self-motivated and team oriented
• Good attention to detail
• Previous contact centre experience is great but not essential as full training is provided

Based in Takapuna, initial hours would be Monday to Thursday 10.30am to 7pm and Fridays 8.30am to 5pm.Benefits:

• Incremental pay increases after 6 months based on performance. Thereafter, incremental pay will be increased annually based on performance
• A quarterly bonus scheme - both subject to individual and team performance
• A day off to celebrate your Birthday!
• While you’re employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
• Discounted Southern Cross Health Insurance
• Yearly Flu vaccinations
• Career development pathways available both locally and globally including training support
• A great working environment, which includes rewards and recognition programs, annual conferences and social activities

Do you feel you would be a great fit to our team? We would love to hear from you!Apply online today with your covering letter and CV and let us know why you are the perfect person to join us!In Amplifon, global leader in the hearing care retail market, we empower people to rediscover all the emotions of sound. With a presence in 25 countries and 5 continents, we are transforming the way hearing healthcare is perceived, offering people distinctive customer experience and the superior care and expertise.Every day we strive for innovation, excellence and forward-thinking, by encouraging our people to be themselves, to inspire each other and to share ideas.If you want to build your tailor-made career, challenge yourself every day and take the opportunity to have an impact on millions of people’s lives, then apply today!
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.We encourage applications from all genders, corners of the world and individual backgrounds

Please refer the Job description for details