Contact Center Routing Implementor

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Experience designing, building, and implementing routing solutions for large scale contact centers.
• Experience in Cloud provider solutions, using configurations based UI toolsets to create customer routing experiences. With experience in Genesys, AWS, Five9, NICE cloud based applications.
• Familiarity or Understanding of Routing Rules Engine
• Experience working in a Financial Institution setting with complex business units and priorities.
• Experience in Contact Center Routing, CCaaS Routing Platform & Contact center KPI’s.
• Excellent analytical, problem solving and organization skills.
• Familiarity with IVR, CRM, Softphone and Business Rule Segmentation
• Knowledge of Cloud Change management and Change control processe

Wells Fargo is seeking a Contact Center Routing Implementor to help design, build, and launch the routing platforms for our new Enterprise Level Cloud-Based Contact Center. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams
• Implementing and Administering Business Routing Rules on CCaaS Cloud Platform
• Designing, configuring and implementing routing strategies for large scale business units
• Lead Technical Problem -solving and troubleshooting Routing and Configurations

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience designing, building, and implementing routing solutions for large scale contact centers.
• Experience in Cloud provider solutions, using configurations based UI toolsets to create customer routing experiences. With experience in Genesys, AWS, Five9, NICE cloud based applications.
• Familiarity or Understanding of Routing Rules Engine
• Experience working in a Financial Institution setting with complex business units and priorities.
• Experience in Contact Center Routing, CCaaS Routing Platform & Contact center KPI’s.
• Excellent analytical, problem solving and organization skills.
• Familiarity with IVR, CRM, Softphone and Business Rule Segmentation
• Knowledge of Cloud Change management and Change control processes

Job Expectations:

• Ability to work 3 days a week on-site at one the posted work location
• Up to 10% of possible travel time

Locations:

• 401 S Tryon St Charlotte, NC
• 1301 Solana Blvd Bldg 1 Fl 1-3 Irving, TX
• 4101 Wiseman Blvd Bldg 102 San Antonio, TX
• 400 HIGHWAY 169 S Minneapolis, MN