Contact Center Senior Engineer

at  Deloitte

GENERAL INFORMATION

Position
Contact Center Senior Engineer
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Poznan, Warsaw, Wroclaw
Country
Poland
Department
Consulting
Team
Deloitte Digital
Area of interest
Cloud, Engineering
Way of work
Hybrid

KOGO SZUKAMY

We are looking for an experienced Contact Center Senior Engineer who has:

• Deep understanding of AWS Connect and Genesys Cloud, including integration with other AWS services and enterprise systems.
• Minimum of two years of hands-on experience with Genesys Cloud.
• Experience with multiple AWS Connect instances and Genesys Cloud architecture design, configuration, and customization.
• In-depth knowledge of contact center technologies, including telephony, IVR, ACD, routing, workforce management, and reporting.
• Strong understanding of cloud-based contact center solutions and architectures.
• Capability to implement a wide range of changes, from standard service requests (SSRs) to custom non-standard changes.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Bachelor’s degree in computer science, information technology, or a related field.
• Experience as a Contact Center Solution Engineer, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
• Certifications related to contact center management, AWS Connect, or Genesys Cloud are preferred.

Please refer the Job description for details