Contact Center Specialist Remote
at Marine Credit Union
Green Bay, WI 54302, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | Not Specified | 11 Aug, 2024 | 2 year(s) or above | Communication Skills,Computer Skills,Secondary Education,Management Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
THIS IS A REMOTE/WORK FROM HOME POSITION.
Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work independently and within a team.
- Detail oriented with strong computer skills.
- Strong analytical and problem-solving skills.
- Ability to build influential relationships with internal and external members of the credit union.
- Effective conflict management skills.
- Ability to use judgement and work independently to solve day-to-day problems within established guidelines.
- Proven sales ability to identify member needs and offer products or services to improve the member impact.
Experience:
- A minimum of 2 years previous customer service experience.
- Previous experience with phone related work highly desired.
- Experience working within a financial banking or sales role a plus.
- Previous experience working in a remote setting or environment.
EDUCATION:
- High School Diploma or equivalent required.
- Post-secondary education preferred.
Physical Requirements (with or without accommodations):
- Long periods of sitting will occur regularly.
- Occasional lifting and/or moving 15 lbs or less.
This job description is not a complete statement of all duties and responsibilities comprising this position.
Responsibilities:
- Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
- Accurately verify members and be on the frontline of fraud prevention.
- Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
- Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
- Assist members with complex problems to provide resolution and provide proper follow up.
- Provide routine account maintenance and process account transactions per member request.
- Provide technical support to members for digital banking and online account opening.
- Educate members on most efficient way to do their business with the credit union.
- Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
- Ensure that all credit union members and employee related business are kept in the strictest confidence.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Financial Services
Banking / Insurance
Finance
Diploma
Proficient
1
Green Bay, WI 54302, USA