Contact Centre Advisor

at  North Lincolnshire Council

We have an exciting opportunity for the right individual to join us as a Customer Contact Centre Advisor.
You will join a busy, fast paced, contact centre service team to provide a flexible, quality approach to answering telephone queries, emails, webchats and any other forms of customer contact in line with business needs.
This role would be ideal for you if you are a person focused individual with excellent customer service skills. The purpose of the role is to provide a friendly and welcoming service acting as the ‘digital front door’ for the council and providing information, advice and guidance where possible at the first point of contact.
You will need to demonstrate excellent interpersonal skills and the ability to communicate at all levels. You will need a good level of IT systems and possess excellent organisational skills. You will need to be confident in identifying customers’ needs and demonstrate empathy and patience when dealing with queries.
For further information or to arrange an informal chat about the role, please contact Debbie Jackson by email on DebbieA.Jackson@northlincs.gov.uk
We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do

Please refer the Job description for details