Contact Centre Advisor

at  Royal Borough of Windsor and Maidenhead

ABOUT US:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Contact Centre Advisor to join our Customer Service team.

THE ROLE:

As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.

YOUR ROLE WILL INVOLVE:

• Dealing with residents on the phone
• Logging and resolving and escalating all enquiries.
• Digital interaction with residents by e-mail etc.