Contact Centre Consultant

at  Belgravia Health Leisure Group Pty Ltd

VIC, ABBOTSFORD 3067

• Looking for flexibility in your role with a modern office and great public transport access?
• Are you a great problem-solver?
• Do you love providing great customer experiences for a wide range of people?
• Do you have a great phone manner and ‘smile in your voice’?
  Full-time opportunities available. All training provided.

ABOUT US

At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure. We aim to bring leisure to life. We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.

Essential qualifications

• Current First Aid (Level 2)
• Current CPR Certificate
• Working With Children Check (or equivalent)
• National Police Chec

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for full-time representatives who have flexible availability to work weekdays and weekends.

A few of the duties and responsibilities included are:

• Inbound and outbound customer communication through phone, email, social platforms, SMS and web message
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards.
• Engaging with customers and promoting our services
• Develop positive relationships with customers to provide the best customer experience.
• Additionally, performing tasks as guided by your manager.

Essential qualifications

• Current First Aid (Level 2)
• Current CPR Certificate
• Working With Children Check (or equivalent)
• National Police Check

** If you don’t have these qualifications (First aid and CPR), we can help you obtain them.