Contact Centre Consultant (Correspondence) Fixed Term Contract

at  Clicks Group Limited

Cape Town, Western Cape, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Dec, 2024Not Specified24 Sep, 20242 year(s) or aboveJob Skills,Service Orientation,Protection,English,Communication Skills,Social MediaNoNo
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Description:

POSITION SUMMARY

Industry: Wholesale & Retail Trade
Job category: Call Centre and Telesales
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes

EDUCATION:

  • National Senior Certificate (Grade 12)
  • Contact Centre qualification (Desirable)

EXPERIENCE:

  • 5 years’ experience in a customer service environment.
  • 2 years’ experience in a Contact Centre with focuses on Social Media and/or Online Shopping support (Desirable)

JOB SKILLS AND KNOWLEDGE:

  • Consumer Protection Act
  • Customer Service Principles
  • Protection of Personal Information Act
  • Excellent Communication Skills (oral and written) in English and one other South African language
  • Customer Service Orientation
  • Demonstrated flair for troubleshooting and out-of-the-box problem solving

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:2.0Max:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

National senior certificate (grade 12)

Proficient

1

Cape Town, Western Cape, South Africa