Contact Centre Consultant

at  Qantas

Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• At Qantas, we’re finding new ways to deliver a memorable customer experience
• Exciting opportunity to join our growing Contact Centre Network in Hobart
• Permanent full time role, covering a 7 day rotating roster

Bring your spirit to ours and join the Qantas Contact Centre team in Hobart. You’ll enjoy generous staff travel benefits, hybrid working options and be part of a great culture.
No matter where we are in the world, seeing our red roo fills us with pride. You might be most familiar with our planes but there’s much more we’d like to tell you about. Our Hobart Contact Centre helps to look after the travel needs of over 36 million passengers each year, recognising our customers as individuals in a way that adds value for both the customer and the business. We won’t settle for less than the best outcome.
We’re constantly challenging ourselves to reimagine our customer experience and working to connect and build trust. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward.

You’ll have -

• A passion to serve customers with a positive ‘can-do’ attitude
• Experience in the travel industry and/or working in a contact/call centre environment
• Basic knowledge of PC office applications
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team
• Self-motivation and resilience
• Ability to work on a 7 day rotational roster basis

Please note: It is essential for this role that you are in based in Hobart and have the ability to work a 7 day rotating roster, spanning across the hours of 0700 to 2300.

Please refer the Job description for details