Contact Centre Manager

at  Holdcroft

CONTACT CENTRE MANAGER

Location: Head Office, Stoke-on-Trent
Salary: £37,500 per annum, OTE £45,000
Hours of work: Monday to Friday 8:30am-5:30pm

BENEFITS:

• Highly competitive salary structure with more earning potential based upon team and individual performance.
• Colleague referral bonus scheme (up to £1,000)
• 31 days holiday.
• Opportunities for professional growth and career advancement within a thriving organisation.
• Ongoing training and development programs to enhance your sales skills and product knowledge.
• A supportive and collaborative work environment that values your contributions.
• Access to a range of new company vehicles.
• Employee assistance programme.
• Free flu jab.
  The Holdcroft Motor Group are looking for a dedicated and knowledgeable Contact Centre Manager to oversee the operations and performance of the contact centre team. The successful candidate will have strong leadership skills, be strategic in future planning and training for the team and growth of the business and have the ability to deliver exceptional customer experiences.
  Overseeing a team of 11 with a view to grow further, you will support all members of the team to ensure they have the relevant knowledge and skills to be successful in the role and handle any escalated queries. Working in collaboration with our dealerships and other departments to align contact centre operations with overall business objectives.

Please refer the Job description for details