Contact Centre Manager
at Nexi Germany GmbH
Suomi, , Finland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Dec, 2024 | Not Specified | 03 Oct, 2024 | N/A | Working Environment,Management Skills,Communication Skills,Customer Service,Analytical Skills,Payment Industry,Numbers | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHY JOIN US IN 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.
If you join us in the role of Manager of Contact Center - Finland, this is what you can expect from us:
- Attractive salary and an overall competitive package
- Well-structured training for the job and constant support from your manager
- Hybrid way of working
- Flexible work hours
- Home equipment allowance
- Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
Sponsored sports activitiesReferral bonuses for recommending new team members to join the company
Responsibilities:
ABOUT YOUR FUTURE ROLE
As Contact center manager you’ll join an open and sharing community with highly skilled colleagues. You can come as you are and be at your best at Nets. You’ll find the freedom to balance an exciting job with life outside of work.
In this role within Nets, Issuing Solutions, you will be leading our Contact Centre services in Finland.
We offer services for our customer banks and their cardholders, and we work 365/24/7 . You will be leading a large team of 25 – 30 highly skilled and professional front-line agents.
Our ambition is to provide an excellent customer experience in each contact and we expect our new manager for Finland to share our passion for outstanding customer service. In this role, you will be reporting directly to our VP for Contact Center and Fraud Operations.
If you join us in the role of Manager of Contact Center - Finland, this is what you can expect from us:
- Attractive salary and an overall competitive package
- Well-structured training for the job and constant support from your manager
- Hybrid way of working
- Flexible work hours
- Home equipment allowance
- Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
- Sponsored sports activitiesReferral bonuses for recommending new team members to join the compan
Qualifications needed to be successful in this role:
- Relevant education and extensive experience within customer service, especially the contact centre environment
- Proven and strong track record of leading large contact centre teams
- Strong understanding of the dynamics of a contact centre and the 24/7 working environment
- Excellent analytical skills and ability to lead through numbers
- Excellent leadership and people management skills
- Excellent communication skills in Finnish, Swedish and English language both verbal and written is a requirement
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT Software - Other
Sales
Graduate
Proficient
1
Suomi, Finland
