Contact Centre Representative - Casual & Part Time

at  RSPCA Victoria

Be the first voice for those in need as a Contact Centre Representative at RSPCA Victoria!
We need someone with strong communication skills and a passion for animal welfare to receive and triage animal cruelty complaints in either a casual or part time capacity.

RECRUITMENT REQUIREMENTS

National Police Check (or willingness to obtain one);
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- A current and valid tetanus vaccination (or willingness to obtain one).

THE ROLE

As a Contact Centre Representative, you’ll play a vital role in protecting animals across Victoria. You’ll be the first point of contact for people concerned about animal welfare, receiving and triaging all calls related to animal cruelty, both emergency and non-emergency. This critical role requires exceptional communication skills, empathy, and the ability to handle emotionally charged situations with professionalism and resilience.

WHAT YOU’LL DO

• Receive and record reports of animal cruelty, escalating urgent cases to our Inspectorate team.
• Effectively assess the severity of incidents through calls using a structured script, ensuring prompt responses.
• Manage data entry, online forms, and emails related to animal welfare concerns.
• Transfer calls to the appropriate department or external agencies as needed.
• Utilise software and equipment efficiently to complete tasks under pressure.