Contact Centre Solution Specialist

at  MYOB

Hi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

• Support the management of Genesys Cloud at MYOB to deliver the best customer experience
• Support the execution of the development, testing and operational activities for Genesys Cloud for the MYOB contact centre.
• Prioritise contact centre related incidents and requests and work with the appropriate teams
• Provide support to the Contact Centre Solution Specialists by addressing adhoc support tickets and conducting basic troubleshooting, and escalating if needed.
• Drive and find opportunities to improve and streamline contact centre related processes and procedures that ill assist Genesys Cloud users and MYOB customers.
• Knowledge of how to interpret data sets and understand their relevance to the Genesys Cloud strategy.
• Work with stakeholders to understand company goals and requirements, ensure compliance with regulations and industry best practices.