Contact Centre Team Leader

at  Valda Energy

THE ENERGY REVOLUTION.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

THE SPARK WE’RE LOOKING FOR.

• 2+ years of experience in a leadership position within a contact centre
• Good people management & reasoning skills
• Effective time management skills
• Ability to organise and prioritise, set priorities and multi-task
• Effective problem-solving skills and able to analyse data
• Self-motivated, confident work ethic and good communication skills
• A team player with a willingness to learn, train and adapt to an ever-changing environment
  If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

• Motivating your team to exceed daily, weekly, and monthly KPI’s
• Champion first call resolution for our customers including the resolution of escalated complaints
• Coaching and develop your team to maximise their potential
• Daily management of your team including schedule adherence, absence, managing individual and team performance
• Performance and policy management
• Developing your team, creating an engaging culture, and nurturing talent
• Works as one team to drive and support the company culture
• Meet key performance objectives, as set by management
• Manage and support the staff to achieve their maximum potential and help Valda become the employer of choice
• Support the business through operational effectiveness and delivery of KPIs, digital first
• Deliver a service that is customer centric, striving to achieve required Trustpilot statu