FINALLY, LET’S TELL YOU A BIT MORE ABOUT US…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

LI-TW

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Deal with all customer enquiries in a polite, efficient, and confidential manner.
• Ensure compliance with Company policies and procedures.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Attend departmental meetings as required.
• Complete mandatory training programmes as required including GDPR and cyber security.
• Ensure compliance with Company Health and Safety policies and procedures and legislation.
• Provide supervisor with monthly commission claim using accurate information.