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Reporting directly to the Head of Infrastructure this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. The ideal candidate will have exceptional understanding of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication. As this is a technical position, having a good technical knowledge of a range of business infrastructure and networks is paramount.

• Implementation and delivery of Cloud and Network projects to contracted and non- contracted customers (major)
• Recommendations of relevant new technical procedures to Technology Solutions Manager
• Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG major surveys and reports)
• Technical escalation points of contact for more junior engineers and support staff
• Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in)
• Delivery of network support services to contracted and non-contracted customers (where required)
• Onboarding of clients to allow them to be fully supported by the service support teams
• Ensuring all SLA obligations are met in delivery of above services (where required)
  From a day-to-day perspective this role will require you to commute to / from our client sites and state of the art head office in Basildon, Essex.