Content Moderator – Process Associate – Italian – On Site Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Content Moderator – Process Associate – Italian – On Site Bucharest!
As a Content Moderator, you will moderate the Gaming platform (text, image, and video) in 3D gaming Environment to keep them free of any abuse, identify glitches, bugs, making sure that the end user has a good gaming experience

Responsibilities

• Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
• Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)
• The role also involves moderating content of Egregious nature
• Recognize trends and patterns and raise issues timely
• Maintain a thorough understanding of process and policies
• Accountable for performance standards (Efficiency, Quality) in a weekly manner
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers

Qualifications we seek in you!

Minimum Qualifications

• Any graduate
• Relevant experience in content moderation/trust and safety
• Minimum C2 proficiency in Italian CEFR
• If selected for bilingual language, proficiency in the selected native language
• Must be able to work on a flexible schedule (including weekends)
• Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
• Comfortable with dealing with routine work quickly and at a high standard
• Interest in playing PC games and acumen towards gaming terminologies & Industry

Preferred Qualifications/ Skills

• Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc)
• Culturally aware of the regional trends
• Tech Savvy

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 22, 2024, 11:13:29 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
• Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)
• The role also involves moderating content of Egregious nature
• Recognize trends and patterns and raise issues timely
• Maintain a thorough understanding of process and policies
• Accountable for performance standards (Efficiency, Quality) in a weekly manner
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client’s community of gamer