Content moderator / Student Safety Analyst (remote)

at  Securly

COMPANY OVERVIEW

Securly, Inc. is the definitive leader in K-12 student safety and wellness solutions, protecting over 20 million students across 20,000 schools worldwide. Our AI-driven safety solutions have established us as one of the fastest-growing EdTech companies, consistently recognized as EdTech Product of the Year and a Top Place to Work three years running. Through innovative technology and data-driven insights, we’re revolutionizing student safety and digital well-being in education.

ESSENTIAL EXPERIENCE, SKILLS & COMPETENCIES

Our ideal candidate will have experience in one or more of the following areas, though we welcome candidates with transferable skills from other backgrounds:

• Schools or Multi-Academy Trusts (MATs)
• Social-emotional wellbeing assistance
• Asset protection
• Education
• Law enforcement
• Crisis prevention/counseling
• Similar roles involving student safety or welfare

Required Skills:

• Understanding of child safety and online risks (training will be provided)
• Ability to analyze and resolve complex situations
• Comfortable with modern technology, including:
• Social media platforms
• Basic computer skills
• Willingness to learn new systems and tools
• Interest in and awareness of current youth culture and trends
• Demonstrated ability to:
• Focus on detailed tasks for extended periods
• Make thoughtful decisions
• Handle sensitive content professionally
• Communicate clearly in writing and verbally
• Open-minded approach to different perspectives with fairness and empathy
• Strong analytical and problem-solving capabilities
• Genuine commitment to student safety and well-being
• Bachelor’s degree or commensurate experience in a relevant field

Note: While specific experience in educational or safety roles is valued, we welcome candidates with transferable skills and a strong commitment to student well-being. Comprehensive training will be provided.

ROLE IMPACT

As a Student Safety Analyst, you’ll be at the forefront of student protection, working with our award-winning AI technology to review and assess potentially harmful online activity. Your decisions and actions will directly contribute to student safety and well-being, helping us maintain our mission of creating safer, more supportive educational environments.

LEARN MORE ABOUT THE ROLE

Watch our 2-minute impact video: https://www.youtube.com/watch?v=7H7ymNNlyKs&list=PLi-on-AHMn6NQMMDo-jc0GyMA4e7DFAX1#action=share

KEY RESPONSIBILITIES

• Monitor and analyze AI-flagged online activity to identify potential threats to student safety
• Make critical decisions about the severity and urgency of flagged content
• Implement appropriate response protocols based on threat assessment
• Manage communication with school districts via email and phone
• Maintain detailed documentation of all reviewed cases and actions taken
• Collaborate with the Student Safety Group to refine and improve safety protocols
• Meet established performance metrics and quality standards
• Contribute to the continuous improvement of our AI safety systems
• Participate in regular training to stay current with emerging online safety trends