Content Operations Analyst

at  Credit Benchmark

WHO WE ARE

Credit Benchmark is a financial data analytics company bringing together the credit risk assessments of the world’s leading financial institutions to deliver greater visibility into the credit quality of individual entities.
We are growing rapidly and are looking for a permanent, full time Content Operations Analyst to join our London Team. This role is based in our London office with hybrid working.

THE ROLE

Reporting to the Head of Client Operations, the ideal candidate will be ready to start a career in the financial industry with an interest in credit risk and the broader financial markets. We would also consider someone with some existing experience (1- 3 years) within the industry.
This is a great opportunity to join a growing organisation that builds a unique financial data service harnessing intelligence from some of the most prominent financial institutions around the world. The candidate will also be collaborating with different teams across the company, including Product, Analytics, Sales and Account Management. This gives the candidate unique exposure and insight into numerous departments.
As a Content Operations Analyst, the candidate will be part of a busy and diverse team and will play a key part in maintaining and helping develop our growing credit risk data service. They will help to implement, and optimize data-driven solutions that empower our business and stakeholders and use technical expertise and analytical skills to solve complex data challenges and enable data-focused decision making within the team. They will be responsible for overseeing our core data operations: from working with data contributors to ensuring quality and accuracy of data input & output, to managing the processing of complex datasets, and diving into such datasets to resolve problems and provide value-added analysis and customer support. On the job and role-related training will be provided and they will gain a varied and valuable skillset.

YOUR RESPONSIBILITIES WILL INCLUDE

• Ownership and development of our data processing operations and data solutions: Identify, prioritise and resolve data quality issues and exceptions
• Quality and execution of service: Ensuring the timely delivery of Credit Benchmark services, meeting service level targets
• Partnership with our data contributors: build and manage professional client relationships, to ensure smooth running of the data aggregation process and effective handling, escalation and response to queries/issues
• Working with other internal teams such as Sales, Analytics or Product to jointly respond to client queries, ad-hoc projects, or handle other internal projects, queries or developments.
• Develop and implement continuous improvements and solutions to operational processes, increasing accuracy and efficiency of data processing
• Generate value add innovations to improve and provide additional insight into our product offering and data solutions