Content Operations- Wealth Management

at  JPMorgan Chase Co

JOB DESCRIPTION

Bring your experience to a team who is at the center of communicating during any major market events. This is an exciting opportunity to join a rapidly growing part of our business as we strive to serve our clients in new ways. We are looking for someone to manage a team of analysts and ensure successful distribution of our most timely content through various channels – digital, social media, email, advisor communications etc.
As a Vice President in Content Operations will be critical to ensuring our clients and employees have the timely and relevant information they need each morning while they get their coffee. We’re a highly motivated team that operates like a news organization. A positive outlook, attention to detail and fresh ideas are encouraged.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Bachelor’s or Master’s Degree.
• 8 years of experience working in communications, business news media or marketing.
• Impeccable project management skills with excellent attention to detail and ability to multitask and work well across a matrixed organization. Mixed with a want to roll up your sleeves and handle several execution tasks on your own.
• A process savant who enjoys bringing order to systems and drives more efficient use of resources to deliver content and experiences at speed.
• Excellent communication skills, both written and oral, with the ability to present information clearly and professionally.
• Sound judgment and keen awareness to identify and flag potential risks.
• Ability to understand and use data and metrics to make decisions and explain content effectiveness.
• Customer-first thinking & Ability to work collaboratively and partner with others.
• Strong initiative, energy and confidence.
• Genuine interest in the world of financial markets and personal finance.
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

• Manage the distribution of multi-media content; including web-based articles, emails, social posts, videos, and live webcasts.
• Partner closely and build relationships with an array of cross-functional stakeholders including content creators and strategists, marketers, product managers, tech experts and communicators around the company to deliver content at high velocity with fast turnaround times.
• Be a chief internal communicator and air traffic controller for content needs across many internal stakeholders.
• Oversee a team that will ensure published or distributed content is up-to-date, accurate and delivered in a timely fashion. Develop the team to perform at their highest level.
• Develop, manage and optimize a series of processes to enhance content delivery across a number of distribution points.
• Partner with legal, compliance and controls stakeholders to ensure content needs are meeting various legal and regulatory obligations
• Leverage materials from other lines of business within J.P. Morgan to provide clients with relevant and timely content.
• Effectively balance multiple strategic projects and execute on tight deadlines.