Content Reviewer – Arabic Speaking
at Cognizant
Kuala Lumpur, KL, Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Oct, 2024 | Not Specified | 17 Jul, 2024 | 3 year(s) or above | Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION:
Title: Content Reviewer – Arabic Speaking
OTHER REQUIREMENTS:
- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with minimum supervision
- Good interpersonal and communication skills
- Ability to perform in adverse situations
Responsibilities:
- Ensure on meeting daily KPIs and accountable for the success and quality of the process
- Ability to learn to work with customer internal tools
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Coaching team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions received from the clients across teams
- To side barge and observe reviewers working on Jobs across all queues
- To provide inputs/insights for process improvements
- Provide floor support
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Attend internal & external Calibration sessions
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Help improve the defined processes as we create more automation and gather information
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Kuala Lumpur, Malaysia