Content reviewer – Process Associate – Italian – On Site Krakow

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

MINIMUM QUALIFICATIONS

• Proficient level of Italian
• Very good level of English
• High school diploma
• Eye for detail
• Social media & Video Platforms Savvy
• Demonstrated stable job tenure
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs
• Highest level of professionalism and self-motivation

PREFERRED QUALIFICATIONS

• Trust & Safety Experience – preferably content labelling and/or moderation
• Neutral mind-set to digital content that needs classification & policy review
• Strong emotional intelligence and resilience
• Accurate and critical work attitude
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset

RESPONSIBILITIES

• Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.
• Actively listen & review content for Inappropriate Language, Intent, Title / Thumbnails and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content. Also would require to review response from users, comprehend and re-review content
• Understand and remain up-to-date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Examine the content which could be in text, image, audio, video or other format daily
• Identify content that is not in compliance with requirements and flag for action
• Give feedback for policies/tools/processes improvements
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
• Train other team members regarding the daily tasks whenever important and requested by the manager
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks and duties;
• Successfully graduating the training plan attached to the position and the tasks