Continental Cooperation Portal Support (m/f/d)

at  Continental

Your tasks

• Responsible for ensuring the availability and continuity of the Continental Cooperation Portal. The Continental Cooperation Portal is a platform used for multi-party software development and Integration
• Being the initial contact point for all users of the portal, internal and external. The incoming issues must be documented and if possible, resolved. If quick resolution is possible then the issue should be forwarded on to the development team for deeper analysis and resolution
• Responsible for fulfilling the defined KPI’s of the service. This is a 1st and 2nd level support position
• User documentation, Knowledge Base Articles and How to’s should be created and maintained
• Regular feedback meetings with the development team to identify reoccurring issues or improvement potential
• System performance monitoring and feedback on user experience

Your profile

• Academic degree in Information Technology (Master) or comparable qualification
• Long Term professional experience in Information Technology or comparable
• Understanding and experience of ITIL processes and tools
• Experience in a support role
• Generic user management and role concepts
• Software development tools such as Jira, Confluence, Artifactory, Jenkins, Github, Grafana etc…
• MS- Windows, Linux, Microsoft Office
• Excellent English and Basic German written and spoken (optional: Korean, Japanese, Chinese)
• Good communication skills, experience in writing documentation for different purposes (ex. Users, admins, etc.),

Our offer

The well-being of our employees is important to us. That’s why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals
• and much more…

Sounds interesting for you? Click here to find out more.
Ready to drive with Continental? Take the first step and fill in the online application.
About us
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.
The Automotive group sector comprises technologies for passive safety, brake, chassis, motion, and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.

• Responsible for ensuring the availability and continuity of the Continental Cooperation Portal. The Continental Cooperation Portal is a platform used for multi-party software development and Integration
• Being the initial contact point for all users of the portal, internal and external. The incoming issues must be documented and if possible, resolved. If quick resolution is possible then the issue should be forwarded on to the development team for deeper analysis and resolution
• Responsible for fulfilling the defined KPI’s of the service. This is a 1st and 2nd level support position
• User documentation, Knowledge Base Articles and How to’s should be created and maintained
• Regular feedback meetings with the development team to identify reoccurring issues or improvement potential
• System performance monitoring and feedback on user experienc