Continuous Improvement Project Officer - Corporate Services

at  Uniting

QUALIFICATIONS:

• Bachelor’s degree in a relevant business field or equivalent experience.

EXPERIENCE:

• 5+ years designing and/or implementing feedback systems.
• Strong understanding of aged care, customer experience, and continuous improvement.
• Proven ability to translate feedback into actionable insights and measurable outcomes.
• Skills:
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• Exceptional stakeholder engagement and communication skills.

• Organised, systematic, and solutions-oriented approach.
• Ability to collaborate across diverse teams and manage complex organisational structures.
• Problem-solving, negotiation, and conflict-resolution expertise.

YOUR KEY RESPONSIBILITIES:

• Design and Deliver Feedback Systems: Develop and embed robust feedback frameworks that empower clients’ voices and enhance service delivery.
• Drive Measurable Outcomes: Use client feedback to identify opportunities for improvement and deliver results that improve customer satisfaction and loyalty.
• Stakeholder Collaboration: Work closely with Service Managers, Quality Improvement Managers, and other stakeholders to ensure feedback is integrated into day-to-day operations.
• Lead Change and Improvement: Build tools, policies, and resources that foster a culture of accountability, collaboration, and person-centred care.
• Analyse and Act: Evaluate feedback data, identify trends, and lead initiatives to improve client experiences in line with industry best practices.
• Deliver Projects Effectively: Ensure project milestones are met on time and aligned with the Home with U transformation initiative.
• Some travel may be required to onsite operational sites within NSW & ACT