Continuous Improvement Specialist (12 month contract)

at  Capital One UK

WHAT YOU SHOULD KNOW ABOUT HOW WE RECRUIT

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

ABOUT THIS ROLE

We’re looking for an experienced Continuous Improvement Specialist to join our Operational Excellence team to help solve business wide problems that’ll deliver improved experiences and outcomes for both our associates and customers. This role would suit a Lean / Continuous Improvement professional with an eye for data and a passion for making improvements to enable delivery against the Operational Strategy.

WHAT YOU’LL BE DOING

• Translate the Operational strategy into meaningful improvement opportunities
• Building and refining business cases grounded in data, as we look to enhance outcomes for for our customers and transform how we service our customers
• Partner with technology, other teams, and vendors to drive improvements across our agent tooling infrastructure - ensuring effective and efficient servicing
• Apply management skills such as communication and change leadership, to help drive key priorities like technology changes, and continuous improvement activities

HOW YOU’LL BE DOING IT

• Undertake problem solving, driving change and efficiencies to create better experiences for our customers
• Understanding, analysing and translating data into robust business cases, which evidence the impact of opportunities, before seeing them through to fruition
• Use a variety of methodologies, techniques and tools to define, manage and improve processes such as Statistical analysis, Business Process Management, Lean and Six Sigma
• Prioritise changes that add the most value to the business and customers, whilst seamlessly delivering those into the Operation
• Supporting projects by partnering with process, technology and suppliers to ensure processes are efficient and focus on key business objectives
• Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results
• Responding quickly to rapidly changing market conditions and improving business processes, by eliminating waste and enhancing quality, whilst achieving and maintaining optimal levels of process performance.