Continuous Improvement Specialist

at  Dragonfly

Ride the next mile with us!
Responsibilities

Identify Improvement opportunities

• Analyze operations to pinpoint areas needing enhancement and propose effective solutions.
• Organize and facilitate Kaizen exercises at stations to optimize processes and encourage team engagement.
• Work closely with the control tower to act quickly on-site when issues arise.
• Act as a liaison between the engineering team and operations, providing insights and facilitating communication.
• Evaluate opportunities to enhance speed to market and overall operational efficiency.

SOP Management

• Write, monitor, and enforce compliance with Standard Operating Procedures (SOPs) to maintain operational excellence.
• Regularly assess sort stations to ensure compliance with Dragonfly/Intelcom’s standards for productivity, cost efficiency, quality, speed, and health and safety.
• Collaborate in defining and implementing operational standards, including material handling processes, workflows, layouts, and equipment specifications and assess the need for updates based on established standards.
• Assist in conducting time studies, measurements, and ensuring layout accuracy on site.
• Work alongside teams in Sales, IT, Product Development, and Operations to design and establish new processes.

Project Management

• Develop and manage timelines for various projects and initiatives to ensure timely execution.
• Create comprehensive reports that outline project progress, challenges, and proposed solutions.
• Frequently visit delivery stations and sortation hubs to gain a deep understanding of operations and secure buy-in from the operations team on key initiatives.

Qualifications

• 3-5 years of experience in operations; experience in the logistics sector is highly desirable.
• Background in operational excellence or performance improvement roles is a plus.
• Lean Six Sigma certification (Green Belt level preferred).
• Familiarity with AutoCAD is advantageous.
• Advanced proficiency in Excel, with strong analytical and reporting skills.
• Detail-oriented and data-driven, with a proven ability to hold stakeholders accountable.

Job Requirements

• Willingness to travel to various stations across Canada.
• Valid driver’s license and access to a personal vehicle.
• Bilingual in French and English, with an intermediate level of French required for effective communication across Canada* depends on the region covered

What We Offer:

• The opportunity to join a fast-growing company that values your contributions.
• Professional development opportunities to enhance your skills and career.
• A supportive team culture filled with passionate individuals who prioritize collaboration and curiosity.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don’t just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Please refer the Job description for details