Continuous Improvement Specialist

at  Lowell Group

Summary
.
Job Description
We’re on a mission to make credit work better for all.
We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
But enough about us. Let’s talk about your new role:
Continuous Improvement Specialist
Location: Leeds, Thorpe Park, Hybrid working.
As a Continuous Improvement Specialist, you’ll deputy lead a team of C.I. Analysts to deliver improvements that positively impact business objectives.
Your role is to support the CI squad to deliver process improvements in line with our strategy, prioritising and distributing work across the team of direct reports to ensure deliverables meet time, cost, and quality standards.

Responsibilities:

• Document and maintain the Process Architecture framework for the UK business ensuring process architecture is kept up to date to support and allow us to understand process ownership, manage our processes effectively, understand our risks and feed into risk framework, build appropriate controls for our processes and demonstrate this to our regulator.
• Influential in supporting and embedding a Continuous Improvement culture across the UK business to improve our business and support strategic objectives.
• Fostering relationships with key business stakeholders to prioritise SME availability to support the collection of data, process knowledge and documentation of processes and controls to support strategic/departmental objectives.
• Collecting, understanding, and translating the business processes and documenting them as required.
• Alongside the CI Lead develop and implement objectives that align to the Lowell UK business strategy to deliver tangible benefits across commercial and customer outcomes.
• Review and documentation of end-to-end processes, working with multiple owners across the process, ensuring all hand-offs have demonstrable controls, ownership and are waste free.
• Identification and assessment of Robotic Process Automation (RPA) opportunities using a standardised C.I. methodology.
• Enhance and champion the use of process governance / process architecture across the UK business.
• Highlight and recommend instances where key controls can be improved.
• Support the delivery of Continuous Improvement initiatives using standardised methodology (Lean Six Sigma).

What we need from you:

• Lean Six Sigma Green Belt
• Process Architecture and documentation to BPMN2 standard using Blueworks Live, or other process mapping tools
• Strong Process and Data analysis
• Strong communication skills including the ability to break down barriers between stakeholders
• MS office including intermediate level Excel skills and knowledge of MS Project and Visio
• Understanding of different control types and ability to identify control and recommend process controls.
• Workshop planning and facilitation to deliver an agreed outcome.
• Experience in Coaching is desirable.

A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security

Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…

• Document and maintain the Process Architecture framework for the UK business ensuring process architecture is kept up to date to support and allow us to understand process ownership, manage our processes effectively, understand our risks and feed into risk framework, build appropriate controls for our processes and demonstrate this to our regulator.
• Influential in supporting and embedding a Continuous Improvement culture across the UK business to improve our business and support strategic objectives.
• Fostering relationships with key business stakeholders to prioritise SME availability to support the collection of data, process knowledge and documentation of processes and controls to support strategic/departmental objectives.
• Collecting, understanding, and translating the business processes and documenting them as required.
• Alongside the CI Lead develop and implement objectives that align to the Lowell UK business strategy to deliver tangible benefits across commercial and customer outcomes.
• Review and documentation of end-to-end processes, working with multiple owners across the process, ensuring all hand-offs have demonstrable controls, ownership and are waste free.
• Identification and assessment of Robotic Process Automation (RPA) opportunities using a standardised C.I. methodology.
• Enhance and champion the use of process governance / process architecture across the UK business.
• Highlight and recommend instances where key controls can be improved.
• Support the delivery of Continuous Improvement initiatives using standardised methodology (Lean Six Sigma)