Contract Area Supervisor -Sydney Region

at  Menzies Group

OUR VALUES:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride
  Menzies is always looking for enthusiastic, motivated individuals to join our team. Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.
  As a leading service provider for Cleaning Services within the Industrial cleaning industry, Menzies is now looking to expand our team and are now looking for a passionate, qualified, and enthusiastic Full Time Contract Area Supervisor for our commercial contracts within the Sydney region. Some travelling may be required.
  Menzies currently delivers cleaning services to a number of Industrial client locations throughout the country including; South32, BlueScope, Western Power, Energy Australia, Synergy, Rio Tinto and many others.

SKILLS/EXPERIENCE REQUIRED

• You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments.
• This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails.
• You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting.
• You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives.
• All applicants must be willing to undergo and successfully complete a Police Check, Random Drug and Alcohol testing as well as Potentially Working with Children Check as a condition of employment.
  Attractive remuneration including fully maintained company vehicle.

WHAT WILL YOU BE DOING?

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Provide assistance to the Client Service Manager..
• Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the nominated Contract Manager[s]
• Identifying the client’s decision-making process.
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives.
• Effective and timely communications within the business and with the customer and other key stakeholders.
• Timely reporting to Administration for work order progress status and close out recording.

IN RETURN, THE SUCCESSFUL CANDIDATE WILL BE OFFERED A BUSY AND EXCITING ROLE OFFERING:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Offices close to the CBD
• Flexible working hours
• Fully-maintained company vehicle
• Onsite parking
  You will need to already be based in Sydney NSW, have past success in management, and a proven ability to deliver results against these key results areas.
  Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work.