Contract Assurance Coordinator

at  Arcus FM

Overview:
The Contract Assurance Coordinator role is essential to the effective management and delivery of our Facilities Management (FM) services. This position ensures all commercial, financial, and administrative activities comply with contractual commitments and organisational standards. As a crucial member of a small, dynamic team, the Contract Support professional will manage multiple workstreams within a flagship contract and build strong relationships with internal and external stakeholders.

About the Job:

• COMMERCIAL AND FINANCIAL MANAGEMENT:Lead and manage all commercial and financial activities, ensuring alignment with both contractual obligations and company standards. Oversee financial processes, monitor account performance, and implement necessary actions.
• COMPLIANCE AND SAFETY:Ensure compliance with health and safety regulations and best practices. Conduct regular reviews and enforce corrective measures to maintain high standards.
• TASK MANAGEMENT AND COORDINATION:Manage call handling processes, monitor task completion, and optimize workflow management. Collaborate across teams to prioritise and execute tasks efficiently.
• REPORTING AND DATA ANALYSIS:Provide comprehensive management and client reports, both regularly and as needed. Use data-driven insights to improve contract performance.
• PROCESS IMPROVEMENT:Continuously evaluate and improve processes to enhance efficiency and effectiveness within the department. Implement changes to meet evolving business needs and exceed client expectations.
• STAKEHOLDER MANAGEMENT:Serve as the primary liaison for internal and external stakeholders. Maintain strong, transparent communication to ensure smooth contract execution.
• SUPPLY CHAIN MANAGEMENT:Oversee supply chain operations, proactively addressing challenges and driving performance improvements.

To be successful you will have::
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

Please refer the Job description for details