Contract Delivery Manager

at  Integral UK

ACCOUNTABILITIES:

To manage the Operational delivery of the PFI contract, taking accountability for operational performance and financial results for this contract, ensuring customer focused service delivery and contractual compliance.

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE:

• A technical background and industry relevant qualifications
• High level of administration and organisational skills
• Computer literate Word, Excel, Outlook, Concept/Vixen
• Excellent communication skills and ability to develop good stakeholder relationships
• Prior experience within the PFI/PPP sector (desired)
• Experience of working within an NHS/Education environment (desired)
• Previous experience of developing operational plans for PFI/PPP contracts (desired)

ABOUT US:

We’re Integral, part of JLL. We’re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you’re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at Integral and JLL!

ROLE PURPOSE

Working closely with the Account Director (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy

DUTIES AND RESPONSIBILITIES:

• Manage the delivery of FM services to the contract taking responsibility for performance, Human Resource Management, health and safety, quality and profitability
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
• Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person Legionella for the contract.
• Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability