Contract Logistics Customer Service Specialist

at  KuehneNagel

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery ofCustomer Excellence.

YOUR SKILLS AND EXPERIENCES

• High school diploma or equivalent; associate or bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field is preferred.
• 1-3 years of experience in customer service, logistics, supply chain, or related fields.
• Proficiency in logistics management software and systems (WMS)
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Strong organizational skills and attention to detail.
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

Your primary objective will be to provide an outstanding level of service by managing customer needs, completingall required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this byworking with a variety of internal + external stakeholders while focusing on the following key objectives.

YOUR RESPONSIBILITIES

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in aprofessional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations teamfor completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for systementry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supportingdocuments, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g.data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.