Contract Manager

at  Serco North America

EDUCATION /CERTIFICATIONS:

• Bachelor’s degree in business administration, Law, or a related field. A master’s degree or relevant certifications (e.g., Certified Commercial Contracts Manager) is a plus.
• Valid Class G Driver’s License is required.
• Ability to obtain and maintain Secret Level II security clearance is required.

KNOWLEDGE AND EXPERENCE

• Minimum of 5 years of experience in contract management, preferably in the real estate or facilities management sector.
• Contract Law: In-depth understanding of contract law principles and regulations to ensure all agreements are legally sound.
• Vendor Management: Experience in managing relationships with vendors and service providers, including performance evaluation and issue resolution.
• Risk Assessment: Ability to identify and mitigate potential risks associated with contracts and procurement processes.
• Financial Acumen: Knowledge of budgeting, financial analysis, and cost control to manage contract-related expenses effectively.
• Industry-Specific Knowledge: Familiarity with the specific industry (e.g., real estate, facilities management) to tailor contracts and procurement strategies to sector-specific needs.

SKILLS/COMPETENCIES (INTERPERSONAL COMMUNICATION, FINANCIAL, MANAGERIAL, PROBLEM SOLVING):

• Negotiation Skills: Ability to negotiate favorable terms and conditions with vendors and service providers.
• Attention to Detail: Meticulous in reviewing contract terms and ensuring compliance with legal and company standards.
• Analytical Thinking: Strong analytical skills to assess contract performance and identify areas for improvement.
• Communication: Excellent verbal and written communication skills for effective interaction with stakeholders and team members.
  Problem-Solving: Proficiency in resolving contract-related issues and disputes efficiently and effectively.
  Company Overview :
  Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
  To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
  Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
  Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
  Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

SUMMARY/PURPOSE:

• Ownership of all aspects of contractual agreements related to the management and maintenance of office buildings.
• This role involves drafting, negotiating, and managing contracts with vendors and suppliers, overseeing procurement processes, and ensuring compliance with legal standards and company policies.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.

KEY RESPONSIBILITIES:

• Contract Management: Manage and maintain all contractual agreements, ensuring compliance with legal standards and company policies, while monitoring vendor performance and addressing any issues that arise. Maintain detailed records of all contracts, ensuring compliance with terms and conditions, and managing renewals or terminations as necessary.
• Business Administration: Coordinate and oversee administrative functions to ensure efficient office operations, including budgeting, financial reporting, and resource allocation.
• Strategic Planning: Responsible for strategic planning, risk management, and stakeholder communication to optimize service efficiency and support organizational goals. Develop and implement business strategies to improve operational efficiency and achieve organizational goals, while ensuring compliance with company policies and regulations.
• Risk Management: Identify and mitigate potential risks associated with contracts, ensuring all agreements align with company policies, Canadian policies, regulations and legal requirements.
• Stakeholder Communication: Serve as the primary point of contact for all contract-related matters, providing updates and addressing concerns from stakeholders.
• Performance Monitoring: Track and report on contract performance, ensuring all parties meet their obligations and deliverables.
• Problem Resolution: Address and resolve any issues or disputes that arise in relation to contracts.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
  When required, cross-train peer(s) to complete relevant tasks (e.g. vacation coverage, perform Acting duties,
  Qualifications :