Contract Sales Administrator/ Office Manager

at  ADB Safegate

ADB SAFEGATE is a company that provides integrated solutions to airports, airlines, and ANSPs.
We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control systems, airport and tower software, docking automation, apron management, and aftermarket services.
With over 1,400 employees and over 2,500 airports in over 175 countries, from the busiest and largest to the fastest-growing airports, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly.
To learn more about ADB SAFEGATE and our innovative Airside 4.0 solutions, please visit our website at adbsafegate.com.

THE OPPORTUNITY

ADB Safegate leads the world in smart solutions that help airports manage more aircraft, safely and efficiently, from approach to departure. Our products and services can lift any airport’s performance from approach, runway, and taxiway lighting; to tower-based traffic control systems; to intelligent gate and docking automation.
We are looking for talented and enthusiastic people with the passion to support our vision and help to change the future of aviation. We are now offering a fascinating position as a Contract Sales Administrator / Office Manager to join our team.

YOU WILL MAKE AN IMPACT BY

We are looking for a Contract Sales Administrator / Office Manager with strong drive to serve our client base of airports across the UK & Ireland region.
The Contract Sales Administrator / Office Manager will lead the Administration tasks and Office related management activities for our UK Office based in Langley, Slough. Reporting directly to the Regional Country Manager, they will be an integral part of our team by being a great communicator, working effectively with others (internal & external), and meeting scheduled task completion dates to ensure smooth running of the business.
Working with cross-functional teams to facilitate and own the booking process, coordination of planned shipments, customer claims and onsite facilities management. Collaborate between customers and internal stakeholders to develop and ensure expectations are met.
Serving as a supporting customer point of contact during pre- and post-contract award through to delivery. This includes answering questions and providing updates on deliveries, whilst building strong working relationships for future business growth.
We offer you a dynamic and inspiring role representing a global & industry leading company. As a Contract Sales Administrator / Office Manager, you plan and support the deployment of solutions & services that make a lasting contribution to airport performance. In this position, your contacts will include end airports, subcontractors, suppliers, and internal teams.
As a Contract Sales Administrator / Office Manager you shall be a key stakeholder within our team handling product bookings, projects and service work. You participate from the start, together with sales, bid management, and project managers. The role will involve inputting required hardware orders, consulting with the supply chain, and following the progress of assigned project orders within our ERP systems; as well as supporting the administrative requirements of the department.

Tasks and duties:

• Maintaining customer records and coordinating required documents, submittals, past dues, and delivery schedules.
• Support the Sales / Project team in the pre-sales stage through supporting management of client portals / submittal documentation as required.
• Define and manage your own deadlines commitments.
• Operate CRM systems; Database software; Internet software; Order Processing systems (SAP) and Microsoft office suite.
• Support the document control within internal UK SharePoint site, and sales database related to the region when an opportunity is won and make a link between the quotation and the order.
• Handle and manage customer claims.
• Engage with wider business functional team members (i.e. finance, service techs, supply chain, contractors, and system engineering) to obtain data for weekly internal compliance monitoring.
• Following the sales orders through contacts with other departments and giving feedback to the customer.
• Communicate effectively with customers spares parts and products availability, requirements, forecasts and deliveries.
• Report regularly to the Regional Manager the status of pending orders (backlog) to identify the financial and operational issues.
• Pro-actively contact customers and agents for all orders related issues.
• Give support for the logistics handling of RMA in SAP.
• CRM maintenance (Customer Data maintenance /pipeline maintenance).
• Manage the UK office 3rd party suppliers, ensuring that facilities meet government regulations, health and security standards and energy efficiency requirements.

• Maintaining customer records and coordinating required documents, submittals, past dues, and delivery schedules.
• Support the Sales / Project team in the pre-sales stage through supporting management of client portals / submittal documentation as required.
• Define and manage your own deadlines commitments.
• Operate CRM systems; Database software; Internet software; Order Processing systems (SAP) and Microsoft office suite.
• Support the document control within internal UK SharePoint site, and sales database related to the region when an opportunity is won and make a link between the quotation and the order.
• Handle and manage customer claims.
• Engage with wider business functional team members (i.e. finance, service techs, supply chain, contractors, and system engineering) to obtain data for weekly internal compliance monitoring.
• Following the sales orders through contacts with other departments and giving feedback to the customer.
• Communicate effectively with customers spares parts and products availability, requirements, forecasts and deliveries.
• Report regularly to the Regional Manager the status of pending orders (backlog) to identify the financial and operational issues.
• Pro-actively contact customers and agents for all orders related issues.
• Give support for the logistics handling of RMA in SAP.
• CRM maintenance (Customer Data maintenance /pipeline maintenance).
• Manage the UK office 3rd party suppliers, ensuring that facilities meet government regulations, health and security standards and energy efficiency requirements