Contract Support Manager

at  OCS Group

ABOUT THE COMPANY:

This is an excellent opportunity to join a market leading team in which you will be fully responsible for the delivery of multiple services including security, catering and cleaning service streams and act as a key interface between OCS and our clients. You will already be a successful FM professional and are likely to already hold IOSH qualification. You’ll have with a strong track record of managing teams within the FM multi service sector. You will be dedicated to delivering the highest levels of customer service and playing an integral role in generating future growth and development for both OCS and your own career.
You’ll be managing the delivery of in house and outsourced services on high profile contracts within the Southern Region (Including Wales). You will be required to provide the focus, direction and leadership required to ensure that soft services are delivered to the highest of standards and in line with our client’s specifications. The service delivery includes providing focus, direction and leadership to ensure that the sites meet or exceeds the service quality expectations of our customer.
You will be working in close union with a sub-ordinate team of managers and team leaders, you will be responsible for maintaining and developing the respective contract site services, ensuring recruitment, training and administration requirements are maintained to the required standard.
Ensure regular and good communications are maintained with the employees. Ensuring regular job chats, site Quality Safety Visits and toolbox talks are completed with the staff. Ensuring all documentation is correctly filed and up-to-date to meet with all auditing process not least OCS Group accreditations and Licenses.
To take ownership of the management of the sites and the staff performances in the absence of a Contract Manager.
This is a regional based roll requiring a flexible basis of approach to work and ability to travel with overnight stays.

QUALIFICATIONS, SKILLS & EXPERIENCE:

• Strong numeracy and literacy skills
• Operational knowledge of budgets and P&L accounts.
• Excellent interpersonal skills (communication, presentation, persuasion and motivation)
• Proven experience of managing outsourced commercial soft FM contract
• Excellent organisational skills
• Lateral thinker (innovation)
• Knowledge of NHS 2021 Cleaning standards
• Food Safety Level 3 (Level 4 Desired)
• Computer literate – Microsoft packages including Excel, Power BI and the use of people management software

Please refer the Job description for details